Terms of Service

These Terms of Service ("Terms") form a binding agreement between you and Hiperlinks Inc. ("Hiperlinks", "we", "us"), the operator of the Hiperlinks governance platform available at hiperlinks.io and related services (the "Services"). By creating an account, accessing, or using the Services, you accept these Terms. If you do not agree, do not use the Services.

If you use the Services on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms, and "you" includes both you personally and that organisation.

Hiperlinks is a governance operating system that helps organisations turn policies into automated protocols. Features include, but are not limited to: ingesting communications from connected sources (Gmail, Slack, Google Calendar), generating proposals against governance rules, coordinating signatory voting, producing memos, providing an AI chat assistant, and recording selected decisions to a public blockchain for audit purposes.

We may add, change, or remove features at any time. We will not make material adverse changes to the Services without reasonable prior notice to paid customers.

• You must be at least 18 years old and legally able to enter into this agreement.
• You must not be located in, or a national of, any jurisdiction subject to comprehensive U.S. sanctions.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
• Notify us promptly at security@hiperlinks.io if you suspect unauthorised access.

• Paid plans are billed monthly in advance, per seat, at the price shown on your billing page. Seat counts sync to your workspace member count; prorations are applied when seats are added or removed mid-cycle.
• Subscriptions auto-renew each period until cancelled. You can cancel at any time from Settings → Billing. Cancellation takes effect at the end of the current paid period.
• We do not offer refunds for partial periods, unused seats, or mid-cycle downgrades, except where required by law.
• All fees are exclusive of taxes. Applicable sales, VAT, GST, or similar taxes are added at checkout via Stripe Tax.
• If a payment fails, we may retry, suspend Service access, or terminate the subscription per our normal dunning process.
• 14-day free trials are available for new workspaces. After the trial ends, the workspace becomes read-only until a plan is selected.

You agree not to:

• Use the Services to violate any law or third-party right.
• Attempt to probe, scan, reverse-engineer, or circumvent the security of the Services.
• Upload malware, exploit data, or content that infringes intellectual property or privacy rights.
• Send unsolicited messages, phishing content, or spam through any integration connected to Hiperlinks.
• Resell, sublicense, or white-label the Services without our written consent.
• Use the Services to build a competing product, or to scrape or harvest data at scale.

We may suspend accounts that materially breach this section, with notice where practical.

You retain ownership of the content, documents, communications, and decisions you or your team upload or generate through the Services ("Customer Data"). You grant Hiperlinks a non-exclusive, worldwide licence to process Customer Data solely to provide, maintain, secure, and improve the Services for you.

We do not use Customer Data to train general-purpose AI models. Aggregate, de-identified usage statistics may be used to improve the product.

When a protocol anchors decisions to a public blockchain (Base, via Alchemy), those records are immutable by design and cannot be deleted or altered by Hiperlinks or by you. Only a cryptographic hash of the decision and a timestamp are written on-chain — no private content. If you require deletion of the underlying off-chain content, we will honour it, but the on-chain hash and tx reference remain part of the public record.

The Services integrate with third parties (Google, Slack, Anthropic, Stripe, Resend, Alchemy, Railway, Vercel, Neon, Upstash). Your use of those services is subject to their own terms. We are not responsible for their availability, content, or actions.

Hiperlinks' use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Details of how we handle Google user data — including the specific OAuth clients, scopes, what we access with Gmail, retention, and revocation — are in our Privacy Policy.

You can revoke Hiperlinks' access to your Google account at any time at myaccount.google.com/permissions.

Hiperlinks, the Hiperlinks name, the wordmark, the product design, and all associated software are our property or licensed to us. These Terms grant you a limited, non-transferable, non-exclusive licence to use the Services in accordance with your plan. No other rights are granted.

Feedback, suggestions, and feature requests you share with us may be used without restriction or compensation.

The Services include AI-generated content (proposals, summaries, memos, chat responses, clause extractions). AI output may be inaccurate, incomplete, or biased. You must review AI output before relying on it for any legal, financial, governance, or compliance decision. Hiperlinks does not provide legal or professional advice.

The Services are provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including any warranties of merchantability, fitness for a particular purpose, non-infringement, or that the Services will be uninterrupted, secure, error-free, or produce any particular result.

To the maximum extent permitted by law, Hiperlinks' total aggregate liability under these Terms for any claim arising out of or relating to the Services is limited to the greater of (i) the fees paid by you to Hiperlinks in the twelve months immediately preceding the claim, or (ii) US$100.

In no event will Hiperlinks be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, or goodwill, even if advised of the possibility.

You will defend and indemnify Hiperlinks and its officers, employees, and agents against any third-party claim, loss, or expense (including reasonable legal fees) arising from (a) your Customer Data, (b) your use of the Services in violation of these Terms or applicable law, or (c) your infringement of a third party's rights.

These Terms remain in effect while you use the Services. Either party may terminate for material breach that is not cured within 30 days of written notice. You may also terminate at any time by cancelling your subscription and deleting your workspace.

Upon termination, your access ends and Customer Data is deleted within 30 days except where retention is required by law or where data has been committed to a public blockchain.

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-laws principles. Any dispute arising out of or relating to these Terms will be resolved exclusively in the state or federal courts located in Delaware, and the parties consent to personal jurisdiction there.

Either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual property or confidential information.

We may update these Terms from time to time. Material changes will be announced in-product and by email to workspace admins at least 14 days before they take effect. Your continued use of the Services after the effective date constitutes acceptance of the revised Terms.

• Entire agreement. These Terms, together with our Privacy Policy, form the entire agreement between you and Hiperlinks.
• Assignment. You may not assign these Terms without our consent. We may assign in connection with a merger, acquisition, or sale of assets.
• Severability. If any provision is held unenforceable, the remaining provisions continue in force.
• No waiver. Our failure to enforce a provision is not a waiver of it.
• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.

Questions about these Terms? Email legal@hiperlinks.io. Security issues: security@hiperlinks.io. Everything else: support@hiperlinks.io.